1. Who We Are

AGMT Digital is a Kuala Lumpur-based digital marketing agency providing social media marketing, content strategy, short-form video production, paid advertising, creative direction, KOL/KOC marketing and related digital marketing services.

Our business is focused on helping brands and businesses build and grow their digital presence through tailored marketing strategies, creative content and performance-driven solutions.

AGMT Digital
B-18-08, Tower B, Complex Atria
Damansara, 47400 Petaling Jaya
Malaysia

For privacy-related enquiries, please contact us at: info@agmtdigital.com. 

2. Personal Data We Collect

Depending on how you interact with AGMT, we may collect personal information such as:

• Full name
• Mobile or telephone number
• Email address
• Company or organisation name
• Website address or social media handles
• Information provided through our enquiry or contact forms
• Information contained in messages, enquiries, briefs or other communications you send to us
• Information relating to your business, marketing requirements or project requirements
• Information required to provide or manage our services
• Billing and transaction information where relevant
• Information about your interactions with our website
• Technical information such as IP address, browser type, device information, operating system and website usage information
• Any other information that you voluntarily provide to us

We generally collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Collect Your Personal Data

We may collect personal data directly from you when you:

• Submit an enquiry or contact form through our website
• Contact us by telephone, WhatsApp, email or other communication channels
• Request information about our services
• Engage AGMT for marketing, creative, advertising or other services
• Communicate with our team regarding an existing or potential project
• Provide information as part of a client onboarding or project process
• Interact with our website, advertisements or digital content

We may also receive information from third parties where this is necessary for us to provide our services or where you have authorised the relevant third party to share the information with us.

4. How We Use Your Personal Data

We may collect and use your personal data for the following purposes:

Business Enquiries and Communication

• To respond to your enquiries and requests
• To contact you regarding our services
• To arrange consultations, meetings or discussions
• To provide quotations, proposals or other information requested by you
• To follow up on enquiries and potential business opportunities

Service Delivery

• To understand your business, brand, audience and marketing requirements
• To plan, develop and deliver our services
• To manage client accounts and projects
• To communicate with you regarding project requirements, approvals, deliverables and timelines
• To provide social media management, content creation, advertising, influencer marketing and other agreed services

Business Administration

• To manage our business relationship with you
• To process payments, invoices and related administrative matters
• To maintain appropriate business and financial records
• To manage our internal operations
• To protect the security and integrity of our systems and services

Website and Service Improvement

• To understand how visitors use our website
• To improve our website, services, content and user experience
• To identify technical issues and improve website performance
• To analyse website traffic and general usage trends

Marketing and Communications

Where permitted by applicable law, we may use your contact information to send you information about AGMT’s services, updates, marketing communications, promotions or other information that may be relevant to you.

You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.

5. Legal Basis for Processing

Where applicable, we process personal data in accordance with the requirements of the Personal Data Protection Act 2010 (Malaysia) and other applicable laws and regulations.

Depending on the circumstances, we may process your personal data where:

• You have provided your consent;
• Processing is necessary to respond to your request or to take steps at your request before entering into a business relationship;
• Processing is necessary for the performance of a contract or provision of services;
• Processing is necessary for our legitimate business interests and does not unfairly prejudice your rights or interests; or
• Processing is necessary to comply with a legal or regulatory obligation.

Where we rely on consent, you may withdraw your consent at any time, subject to applicable legal or contractual restrictions.

6. Disclosure of Personal Data

We do not sell or rent your personal data to third parties.

However, we may disclose or provide access to personal data where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Our employees, management and authorised personnel
• Service providers and contractors who assist us in operating our business
• Technology, hosting, cloud storage and software providers
• Website and analytics service providers
• Advertising and social media platforms where required to provide advertising or marketing services
• Payment processors, financial institutions and professional advisers
• Legal, regulatory, governmental or law enforcement authorities where required or permitted by law
• Other parties where you have given us permission or where disclosure is otherwise permitted by applicable law

Where third-party service providers process personal data on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. Social Media, Advertising and Third-Party Platforms

As a digital marketing agency, AGMT may work with third-party platforms including social media, advertising, analytics and digital marketing platforms.

These platforms may independently collect and process information in accordance with their own privacy policies and terms.

For example, depending on the services we provide, our work may involve platforms such as Meta, Instagram, Facebook, Google and other third-party digital platforms.

Where AGMT manages advertising or digital campaigns on behalf of a client, personal data may be processed through the relevant platform in accordance with the client’s instructions, the applicable platform’s policies and applicable law.

AGMT does not control the privacy practices of third-party platforms. We recommend that you review the privacy policies of any third-party platform you use.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your browsing experience.

Cookies may be used for purposes such as:

• Essential website functionality
• Website performance and analytics
• Understanding visitor behaviour and website traffic
• Remembering preferences
• Marketing and advertising purposes, where applicable

Third-party services used on our website may also place cookies or similar technologies on your device.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

9. Website Enquiry Forms

When you submit an enquiry through our website, we may collect information such as your name, mobile number, email address, company name and website or social media handle.

We use this information primarily to understand your requirements, contact you regarding your enquiry and determine how AGMT may assist your business.

Please do not submit sensitive, confidential or unnecessary personal information through our website enquiry forms.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our services;
• Maintain our business relationship with you;
• Fulfil contractual, accounting and administrative requirements;
• Resolve disputes and enforce agreements; and
• Comply with applicable legal and regulatory obligations.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

11. Security of Personal Data

We take reasonable and appropriate administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, alteration, loss, misuse or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are also responsible for taking reasonable precautions to protect your own information, including maintaining the confidentiality of any account credentials or information used to access third-party services.

12. Transfer of Personal Data

Some of the third-party service providers and technology platforms we use may store or process information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are implemented where required.

13. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

• Request access to personal data that we hold about you;
• Request correction of inaccurate, incomplete or outdated personal data;
• Withdraw consent where processing is based on your consent;
• Request that we cease using your personal data for direct marketing purposes; and
• Make enquiries or raise concerns regarding how your personal data is handled.

If you wish to exercise any of these rights, please contact us using the details provided in Section 16 of this Privacy Policy.

We may need to verify your identity before processing certain requests.

Please note that certain requests may be subject to applicable legal, contractual or regulatory limitations.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

These third-party websites are not controlled by AGMT, and this Privacy Policy does not apply to their privacy practices.

We encourage you to review the privacy policies of any third-party websites or platforms that you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data processing practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we handle personal data.

16. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way AGMT handles your personal data, please contact us:

AGMT Digital
B-18-08, Tower B, Complex Atria
Damansara, 47400 Petaling Jaya
Malaysia

Email: info@agmtdigital.com

We will endeavour to respond to your enquiry within a reasonable period and in accordance with applicable requirements.

17. Acceptance of This Privacy Policy

By using our website or voluntarily providing personal data to AGMT, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, your consent to the collection, use and processing of your personal data will be obtained separately in accordance with applicable law.